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Evrcad Insurance Suite — Evrcad LLC | Version aup-2026-07-v1 | Last updated: [DATE]

Acceptable Use Policy

01Scope

This Acceptable Use Policy ("AUP") governs use of the Evrcad Insurance Suite (the "Service") and all content that users create, upload, store, or transmit through it ("User Content"). It supplements the Terms of Service. Evrcad may update this AUP from time to time. Violation may result in suspension or termination.

02User Content — Your Responsibilities

You are solely responsible for your User Content and for your use of the Service. By submitting User Content, you represent and warrant that you own it or have all rights necessary to submit it and to grant Evrcad the license described in the Terms of Service, and that your User Content and its use through the Service do not violate any law or infringe any third party’s rights.

03Prohibited Conduct

You may not use the Service to:

  • Violate any law or regulation, including HIPAA, CMS Medicare Communications and Marketing Guidelines, the TCPA, state insurance laws, or state call-recording laws.
  • Transmit Protected Health Information (PHI) via SMS, in violation of the Terms of Service. This prohibition is absolute: SMS and MMS message bodies must contain no PHI under any circumstances, regardless of whether the recipient has consented, and this includes a client’s name combined with any health, diagnosis, medication, plan, enrollment, or coverage detail. See Section 4 (Telephony and Messaging Compliance).
  • Send unlawful, deceptive, unsolicited, or abusive calls or messages, including telemarketing to Medicare beneficiaries prohibited under CMS rules or the TCPA.
  • Upload, store, or transmit content that infringes intellectual property rights or misappropriates trade secrets.
  • Upload malware, attempt to gain unauthorized access to the Service or other users’ data, or interfere with or disrupt the Service.
  • Reverse engineer, decompile, or attempt to derive the source code of the Service, except as permitted by law.
  • Misrepresent your identity or your affiliation with any carrier, CMS, or Evrcad.
  • Upload content that is defamatory, harassing, obscene, or otherwise objectionable, or that you do not have the right to submit.

    • 04Telephony and Messaging Compliance

    Because the Service enables outbound and inbound voice calls and text messages, your use of these features must comply with all applicable telecommunications and telemarketing laws and with carrier and industry requirements, including the Telephone Consumer Protection Act (TCPA) and its implementing regulations, the Telemarketing Sales Rule, applicable state telemarketing and call-recording laws, the CMS Medicare Communications and Marketing Guidelines, and the messaging requirements of the wireless carriers and industry registries (including CTIA and The Campaign Registry). You are solely responsible for your calling and messaging campaigns and for the consent, content, timing, and conduct of those campaigns. Without limiting the foregoing, you must:

  • Obtain consent. Obtain, and retain records sufficient to prove, the consent required by law before placing calls or sending text messages, including prior express written consent where required for marketing, autodialed, or prerecorded- or artificial-voice calls or texts. You bear the burden of demonstrating that valid consent existed for each contact.
  • Honor opt-outs and revocations. Promptly honor opt-out and revocation requests made through any reasonable means, including replies of STOP, END, UNSUBSCRIBE, or similar keywords and any verbal or written revocation, and cease further calls or messages to a person who has opted out except as expressly permitted by law.
  • Respect Do-Not-Call lists. Comply with the National Do-Not-Call Registry, any applicable state do-not-call lists, wireless and reassigned-number restrictions, and your own internal do-not-call list, and scrub your contact lists accordingly.
  • Register messaging campaigns. Register your messaging traffic and otherwise comply with application-to-person (A2P) 10DLC and other carrier campaign-registration requirements; provide complete and accurate brand, campaign, and use-case information; and use registered numbers and use cases only for the messaging described in your registration.
  • No purchased lists or blasting. Not place calls or send messages to purchased, rented, harvested, scraped, or otherwise non-consented lead lists, and not “blast” calls or messages to recipients who have not provided the consent required for the type of communication being sent.
  • No PHI in messages. Not transmit PHI in the body of any SMS or MMS message, consistent with Section 3 and the Terms of Service; the SMS and MMS channels are for non-PHI content only.
  • Do not defeat the AI call disclosure. Not disable, suppress, bypass, circumvent, shorten, or alter any automated disclosure that the Service plays or presents at the start of an AI-assisted call, and not configure the AI call assistant in any way that misrepresents it as a human or conceals that the caller is interacting with an automated system. This disclosure supports compliance with applicable AI-disclosure and consumer-protection laws and with CMS requirements; see the AI Features Disclosure.

    • 05No Obligation to Monitor; Right to Remove

    Evrcad is not obligated to monitor User Content and does not endorse or assume responsibility for User Content submitted by users. Evrcad may, but is not required to, review, remove, or disable access to any User Content that it believes violates this AUP, the Terms of Service, or applicable law, or that may create liability for Evrcad, at any time and without prior notice.

    06Third-Party Content

    The Service may transmit or store content created by users and other third parties. To the extent permitted by law, including Section 230 of the Communications Act (47 U.S.C. § 230), Evrcad is not responsible for User Content or third-party content and is not the publisher or speaker of such content. This does not limit Evrcad’s own obligations under HIPAA, the TCPA, or other laws applicable to Evrcad’s own conduct.

    07Enforcement

    Evrcad may investigate suspected violations and may suspend or terminate access for violations of this AUP, with or without notice, consistent with the Terms of Service. Evrcad may report suspected unlawful activity to appropriate authorities and cooperate with lawful requests.

    08Reporting

    Report suspected violations, abuse, or security issues to support@evrcad.com. Report copyright infringement under the Copyright & DMCA Policy.